Serving the Carolinas · IDD Community Support

Support that walks all the way home.

Robin's Heart Support Services helps individuals with intellectual and developmental disabilities build life skills, find meaningful work, and live as independently as possible — with compassion at every step.

1915(i)Medicaid services — no cost to families
Hands-onFounder with real direct-support experience
NC & SCCharlotte-based, serving the Carolinas
Person-firstPlans built around the individual
What Makes Us Different

One agency for the whole journey

Most providers offer a single service. Robin's Heart is built around a progression — meeting each person where they are and supporting them toward greater independence over time.

STEP 01

Life Skills

Daily living, self-determination, and confidence through Community Living & Supports.

STEP 02

Readiness

Building toward work and community participation — social outings, routines, goals.

STEP 03

Employment

Finding and keeping the right job through Supported Employment.

STEP 04

Independence

The long-term goal: living as independently as possible, with the right support.

Our Services

Medicaid 1915(i) services for individuals with IDD

These are free Medicaid services for eligible individuals. Your Tailored Care Manager can help determine eligibility through a 1915(i) assessment.

Community Living & Supports

A trained support worker helps with daily activities and life skills — building independence at home and in the community.

For individuals 3+ with IDD/TBI

Supported Employment

Helping individuals find, get, and keep a job that's right for them, with ongoing coaching and support.

For individuals 16+ · EIPD referral first

Respite

Giving family caregivers a much-needed break — in or out of the home — knowing their loved one is in caring hands.

For individuals 3+ with IDD/TBI
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Community Transition

Support and funding to help an individual move from an approved setting into a home of their own.

Coming as we grow our housing program Phase 2

Senior & Adult Support

We're expanding to support older adults and others who need help to live independently. Companion care, respite, and life-skill support.

Coming soon — join our interest list Phase 2
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Shared & Transitional Living

Our long-term vision: safe, supportive shared living spaces in partnership with Homegrown Properties.

In development Vision
About Robin's Heart

Built by someone who's done the work

Robin's Heart Support Services was founded on real, hands-on experience supporting individuals with intellectual and developmental disabilities — in their homes, in schools, and on the path to employment. We know this work because we've lived it, side by side with the people we serve.

Direct-support roots

Founded by a community guide with experience in home, school-based, and supported employment settings.

Person-centered, always

Every plan is built around the individual's goals, strengths, and dreams — not a one-size template.

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A vision for housing

We're building toward shared and transitional living so independence isn't just a goal — it's a destination.

Getting Started

How to begin services

The path looks different depending on whether you're a family member or a care manager. Here's where to start.

Families If you're seeking support

  1. Make sure your loved one has NC Medicaid and an IDD or related diagnosis.
  2. Contact your Tailored Care Manager (or LME/MCO) and ask to be assessed for 1915(i) services.
  3. A care manager completes the assessment and, if eligible, builds an Individual Support Plan (ISP).
  4. Choose Robin's Heart as your provider — reach out and we'll guide you the rest of the way.
1915(i) services are free — they're a Medicaid benefit with no copays for eligible individuals.

Care Managers If you're making a referral

  1. We accept referrals for Community Living & Supports, Supported Employment, and Respite.
  2. Send the individual's authorized service and ISP details through our referral form below.
  3. We'll confirm capacity and coordinate intake with you and the family.
  4. We keep you in the loop with responsive, documentation-ready communication.
Provider enrollment & service codes available on request. We're building our network contracts across the Carolinas — let's connect.
Get In Touch

Let's talk about next steps

Whether you're a family exploring services or a care manager with a referral, we'd love to hear from you.

For Families

Tell us a little about the person you're supporting.

For Care Managers

Submit a referral or request our provider details.